IN THE VERSION VALID FROM JANUARY 13, 2026

The Regulations define the general terms, rules, and manner of sales conducted by Risk S.A., with its registered office in Warsaw (hereinafter referred to as: "Riskmadeinwarsaw"), using the online store www.riskmadeinwarsaw.com (hereinafter referred to as: "RISK Store"), and specify the rules and conditions for the provision of free services by Riskmadeinwarsaw electronically.

§ 1 Definitions

1. RISK Boutique – a sales outlet for Riskmadeinwarsaw Goods located in Warsaw at ul. Szpitalna 6A.
2. Working Days – days of the week from Monday to Friday, excluding public holidays.
3. Delivery – delivery of Goods specified in the Order to the Client by Riskmadeinwarsaw, via a Carrier.
4. Carrier – InPost S.A., DHL, courier company, or Poczta Polska.
5. Gift Card – a voucher stored on a tangible medium or in digital form (numeric code) enabling the Client to pay for Goods in the Online Store and RISK Boutique.
6. Discount Code – an alphanumeric code, the use of which reduces the price of a product or products (discount).
7. Verification Code – a one-time, individually generated string of numeric characters, used to log in to the Client Account, sent each time upon logging in to the email address assigned to the Client Account.
8. Client – an entity for whom, according to the Regulations, services may be provided electronically or with whom a Sales Agreement may be concluded.
9. Consumer – a Client who is a natural person performing a legal act not directly related to their business or professional activity.
10. Client Account – a functionality of the RISK Store Website, activated for the Client by Riskmadeinwarsaw, after the Client has completed Registration.
11. Login – individual identification of the Client, required along with the Verification Code to log in to the Client Account or place an order in the RISK Store. The Login is the Client's proper email address.
12. Entrepreneur – a natural person, legal person, or organizational unit without legal personality, granted legal capacity by law, conducting business or professional activity on its own behalf.
13. Privileged Entrepreneur – a Client who is a natural person entering into an agreement directly related to their business activity, when the content of this agreement indicates that it does not have a professional character for that person, resulting in particular from the subject of their business activity, made available pursuant to the provisions on the Central Register and Information on Economic Activity.
14. Privacy Policy – the privacy policy of the website available at the specified electronic address http://www.riskmadeinwarsaw.com/pages/polityka-prywatnosci, defining the scope and manner of processing Client's personal data, constituting an integral part of these Regulations.
15. Regulations – these regulations of the RISK online store.
16. Registration – the procedure specified in the Regulations, the completion of which is required for the Client to use all functionalities of the RISK Store.
17. Riskmadeinwarsaw – business activity conducted in the form of a joint-stock company operating under the name Risk S.A., correspondence address: ul. Szpitalna 6A/11, 00-031 Warsaw, entered into the register of entrepreneurs kept by the District Court for the capital city of Warsaw, XII Commercial Division under KRS number: 0000953550, NIP: 1132855615, REGON: 146129025, email address: customercare@riskmadeinwarsaw.com, phone number: +48 22 490 20 51.
18. RISK Store Website – websites under which Riskmadeinwarsaw operates the RISK Store, operating in the domain www.riskmadeinwarsaw.com.
19. Good – a product offered by Riskmadeinwarsaw via the RISK Online Store Website.
20. Durable Medium – a material or device enabling the Client to store information addressed personally to them, in a way that allows access to the information in the future for a period appropriate to the purposes for which the information serves, and which allows the reproduction of stored information in an unaltered form.
21. Digital Content – data produced and supplied in digital form.
22. Sales Agreement – a distance sales agreement concluded electronically, without the simultaneous physical presence of the parties and on the terms specified in the Regulations, between the Client and Riskmadeinwarsaw.
23. Act – the Act of May 30, 2014, on consumer rights (Journal of Laws of 2024, item 1796, as amended).

All terms not defined in the content of the Regulations shall take on the meaning assigned to them in the content of the Act.  

§ 2 Introduction  

1. As Riskmadeinwarsaw, we possess all rights to the RISK Store, including proprietary copyrights, intellectual property rights to its name, internet domain, RISK Store Website, as well as to the designs, forms, and logos used by us. Their use may only occur in the manner specified by us and in accordance with the Regulations.
2. In the RISK Online Store, only Riskmadeinwarsaw – i.e., the company operating under the name Risk S.A. – is the entity offering goods or services for sale. No other entrepreneurs or consumers offer their goods or services through the RISK Online Store.
3. Riskmadeinwarsaw provides the RISK Store as an ICT system, via the Internet and the RISK Store Website.
4. Riskmadeinwarsaw reserves the right to place advertisements on the RISK Store Website concerning the offered Goods, as well as goods and services of third parties.
5. The RISK Store or the RISK Online Store Websites may not be used by Clients or third parties to send spam.
6. Use of the RISK Online Store may only take place on the terms and within the scope indicated by us in the Regulations.
7. The Client, by using the RISK Store, is not entitled to any interference with the Digital Content, structure, form, graphics, or operation mechanism of the store. It is prohibited for the Client to provide unlawful content and to use the RISK Store, the RISK Online Store Website, or free services provided by Riskmadeinwarsaw, in a manner contrary to law, good practices, infringing the personal rights of third parties or Riskmadeinwarsaw.
8. The Client is entitled to use the RISK Store Websites only for their own use. It is not permissible to use the resources and functions of the RISK Store Websites for the Client to conduct commercial activities or activities that would infringe Riskmadeinwarsaw's interests.
9. Use of the RISK Store means any action by the Client that leads to their familiarization with the Digital Content contained on the RISK Store Website, subject to the provisions of § 3 of the Regulations.
10. Riskmadeinwarsaw will endeavor to ensure that the use of our RISK Online Store is possible for Clients using all popular internet browsers, operating systems, device types, and internet connection types. The minimum technical requirements for using the RISK Online Store Websites are an internet browser at least (Internet Explorer 10, Chrome 30, FireFox 24, Opera 16, Safari 5.1) with Javascript enabled and the Adobe Flash plugin installed without systems blocking the display of Flash objects, accepting "cookies" files, and an internet connection with a bandwidth of at least 1 M/s.  
11. To place an Order in the RISK Store and to use the Client Account on the RISK Store Websites, the Client must have an active email account.
12. As Riskmadeinwarsaw, we declare that the public nature of the Internet and the use of services provided electronically may involve the risk of unauthorized persons obtaining and modifying Clients' data, therefore Clients should use appropriate technical measures to minimize the aforementioned risks (use up-to-date antivirus programs and programs protecting the identity of Internet users).
13. Riskmadeinwarsaw creates and implements safeguards against unauthorized use, multiplication, or dissemination of content contained on the RISK Store Website. In the event that Riskmadeinwarsaw applies the above safeguards, Clients undertake to refrain from any actions aimed at removing or circumventing such safeguards or solutions.

§ 3 Registration in the RISK Online Store

1. In order to create a Client Account, the Client is obliged to complete a free Registration, however, Registration is not necessary for Clients to place orders in the RISK Store.  
2. For Registration, the Client provides an email address on the RISK Store Website, and then receives a Verification Code at the provided email address, enabling them to log in to the created Client Account. Registration of the Client Account in the manner described above constitutes the Client's declaration of intent to conclude an agreement for the provision of electronic services within the scope of the Client Account maintenance service.
3. Sending the completed registration form in accordance with paragraph 2 above is equivalent to:
1. acknowledgement and acceptance by the Client of the provisions of the Regulations and the Privacy Policy;
2. authorizing Riskmadeinwarsaw to process the Client's personal data contained in the registration form for the purpose of providing the Client Account maintenance service and expressing consent for Riskmadeinwarsaw to send information related to the technical support of the Client Account to the email address provided by the Client during Registration. Detailed information regarding the processing of the Client's personal data and the legal grounds for this processing, as well as the purposes of processing, are contained in the Privacy Policy;
3. The administrator of personal data of users of the RISK Store website within the meaning of Article 4 point 7 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, is "RISK" S.A. with its registered office in Warsaw, address: ul. Szpitalna 6A/11, 00-031 Warsaw, entered into the register of entrepreneurs of the National Court Register kept by the District Court for the capital city of Warsaw, XII Commercial Division of the National Court Register under KRS number: 0000953550, NIP: 1132855615, REGON: 146129025, email address: customercare@riskmadeinwarsaw.com, phone number: +48 22 490 20 51, owner of the RISK Store website. Full information regarding the processing of Client's personal data by RISK is contained in the Privacy Policy: http://www.riskmadeinwarsaw.com/pages/polityka-prywatnosci.
4. After sending the completed registration form, the Client gains access to the Client Account, and can modify the data provided during Registration and use other services offered by Riskmadeinwarsaw via the RISK Store Website. Each login to the Client Account occurs by entering a one-time Verification Code, generated and sent to the Client's email address, on the RISK Store Website.
5. The creation of a Client Account by the Client signifies the conclusion of a free digital services agreement with Riskmadeinwarsaw, under which Riskmadeinwarsaw provides services to the Client consisting of maintaining and managing the Client Account in the RISK Website and enabling the Client to use the Client Account for an indefinite period, without prejudice to § 11 sections 9 and 10 below. Detailed provisions regarding these services of Riskmadeinwarsaw are contained in § 11 of the Regulations.
6. The Client is obliged to make every effort to maintain the confidentiality of the Login and each Verification Code.

§ 4 Orders, Payment, and Order Fulfillment

1. Information contained on the Store's Website constitutes an invitation to submit offers for the conclusion of a Sales Agreement.
2. The Client can place orders in the RISK Online Store 7 (seven) days a week and 24 (twenty-four) hours a day via the RISK Store Website.
3. The Client places an order by selecting "ADD TO CART" and the Goods they are interested in on the RISK Store Website, and then, after completing the entire order, selects "PROCEED TO CHECKOUT". In the next step, on the page regarding the order summary, Delivery method, and payment, the Client submits the order form to Riskmadeinwarsaw by selecting "SAVE AND PAY" in the order form. Before selecting "SAVE AND PAY" in the appropriate field, the Client can enter a Discount Code, which, after being correctly loaded (which will be confirmed by a change in the final price), will reduce the purchase price. Before sending the order to Riskmadeinwarsaw, the Client is shown the total price of the selected Goods, the total cost of the chosen Delivery method, and any other possible costs related to the fulfillment of the order. The Client is not charged any additional costs related to the purchase.
4. The placement of an order by the Client, as referred to in paragraph 3 above, constitutes an offer to Riskmadeinwarsaw to conclude a Sales Agreement. Riskmadeinwarsaw confirms receipt of such an offer by email.
5. The Sales Agreement is concluded at the moment Riskmadeinwarsaw accepts the offer to conclude the Sales Agreement, i.e., at the moment Riskmadeinwarsaw confirms to the Client that the order has been accepted and passed for fulfillment. Riskmadeinwarsaw sends confirmation of order acceptance to the email address provided by the Client within a reasonable time after the Client places the order in accordance with paragraph 3 above, but in no case later than at the time of delivery of the Goods.
6. Along with the confirmation to the Client that the order has been accepted, Riskmadeinwarsaw sends the Client the terms of the Sales Agreement, by sending them on a Durable Medium to the Client's email address or in writing to the address indicated by the Client during Registration or order placement.

§ 5 Payment and Delivery

1. Prices on the RISK Store Website displayed next to a given Good:
1. are gross prices (including VAT) and are set according to the Client's choice in: Polish złoty, Euro, or US dollars;
2. do not include information regarding Delivery costs;
3. do not include information on any customs duties.
2. The final binding price for the parties to the sales agreement is the price of the Goods contained on the RISK Store Website at the moment of finalizing the order by the Client (checkout page). Information on the total value of the order, including delivery costs and the cost of the chosen payment method, after applying any discounts or promotions (if applicable), is always specified in the "Checkout Page", after the Client has chosen the Delivery method and specified the payment method, as well as entered any Discount Codes and applied active promotions (if applicable).
3. The Client can choose the following forms of payment for ordered Goods:
1. bank transfer or debit or credit card payment or BLIK, TWISTO, or PayPo payment via the external PayU payment system, operated by PayU S.A. with its registered office in Poznań (in this case, order fulfillment will begin after Riskmadeinwarsaw sends the Client confirmation of order acceptance for fulfillment and after Riskmadeinwarsaw receives information from the PayU system about the Client's payment);
2. bank transfer via the external PayPal payment system, operated by PayPal (Europe) S.à r.l. Cie, S.C.A. with its registered office in Luxembourg (in this case, order fulfillment will begin after Riskmadeinwarsaw sends the Client confirmation of order acceptance for fulfillment and after Riskmadeinwarsaw receives information from the PayPal system about the Client's payment);
3. debit card or credit card via the external Shopify Payments payment system operated by Stripe Payments Europe Ltd. with its registered office in Ireland (in this case, order fulfillment will begin after Riskmadeinwarsaw sends the Client confirmation of order acceptance for fulfillment and after Riskmadeinwarsaw receives information from the Shopify Payments system about the Client's payment);
4. Gift Card.
4. The Client cannot pay for part of the order in advance and part of the order upon collection. The Client is always informed about the payment deadline for the order, including the Delivery method, on the order card or in the message confirming order acceptance.
5. Riskmadeinwarsaw publishes information on the order fulfillment time on the RISK Store Website. If the order contains Goods with different fulfillment times, the order will be shipped when all products are complete.
6. Ordered Goods are delivered to the Client via a Carrier, to the address specified in the order form.
7. The Customer should inspect the delivered shipment at the time and in the manner customary for shipments of a given type, if possible in the presence of the Supplier's employee.
8. The Customer has the right to demand that the Supplier's employee draw up an appropriate protocol in the event of finding a loss or damage to the shipment.
9. Riskmadeinwarsaw sends a VAT invoice covering the delivered Goods via email.
10. In the event of the Customer's absence at the address provided by them when placing the order, specified as the Delivery address, and failure to collect the shipment containing the Goods, the Customer has the right to contact Riskmadeinwarsaw and request re-sending of the shipment containing the Goods. Contact is possible electronically or by phone, and Riskmadeinwarsaw will agree with the Customer on the terms of re-delivery of the Goods, including the date and cost of Delivery. In such a case, the Customer will be obliged to cover the cost of re-delivery before the shipment is re-sent.

§ 6 Promotions

1. Riskmadeinwarsaw will announce promotional campaigns on the RISK Store Website regarding the possibility of reducing Delivery costs in Poland, in the case of Customers placing Orders of a certain value.
2. If the Order placed by the Customer amounts to the amount associated with a given promotional campaign for reducing Delivery costs, as referred to in paragraph 1 above, the delivery cost will be reduced by the amount of the selected delivery cost by activating an automatic discount code.
3. The activities referred to in paragraphs 1 - 2 above combine with other promotions activated by using a Discount Code.
4. Riskmadeinwarsaw will announce promotional campaigns via the RISK Store Website or on social media channels within a specified time frame or until stocks last.
5. In the case of a promotion that is conditioned on meeting a required order amount, upon return of a product from that order, the promotion/gift is no longer valid and should be returned.
6. Riskmadeinwarsaw is entitled to cancel or change the terms of a promotional campaign at any time, provided that any change will not affect the rights of Customers acquired before the day of cancellation or change of terms.
7. Promotions and codes do not combine, unless the regulations of specific promotional campaigns or the Regulations state otherwise. In particular, Discount Codes do not always additionally reduce the prices of Goods offered by RISK at reduced prices (goods covered by promotions appropriately marked in the RISK Store).
8. Detailed rules for acquiring and using Gift Cards are regulated by the Gift Card Regulations.

§ 7 Liability and Warranty

1. Riskmadeinwarsaw is liable for non-performance or improper performance of the Agreement, but in the case of agreements concluded with Customers who are Entrepreneurs, Riskmadeinwarsaw is liable only in the case of gross negligence or intentional damage and within the limits of actually incurred losses by Customers who are Entrepreneurs. The provisions of this § 7, apart from paragraph 1, apply only to Customers who are Consumers or privileged Entrepreneurs.
2. Riskmadeinwarsaw ensures the Delivery of Goods with properties consistent with the concluded Sales Agreement and is liable to the Customer if the Goods are not consistent with the concluded Sales Agreement.
3. The Goods are consistent with the concluded Sales Agreement if the description, type, quantity, quality, completeness, and functionality of the Goods remain consistent with the content of the Sales Agreement. Riskmadeinwarsaw is responsible for the lack of conformity of the Goods with the Sales Agreement existing at the time of delivery of the Goods and revealed within two years from that moment.
4. If the Goods are inconsistent with the Sales Agreement, the Customer may request replacement or repair of the Goods. Riskmadeinwarsaw will repair or replace the Goods within a reasonable time from the moment the Customer submits such a request. The cost of repair or replacement is borne by Riskmadeinwarsaw. The Customer is obliged to make the Goods subject to repair or replacement available to Riskmadeinwarsaw, and Riskmadeinwarsaw will collect the Goods subject to repair or replacement from the Customer at its own expense.
5. The Customer may submit a statement requesting a price reduction or withdrawal from the Sales Agreement when:
1. Riskmadeinwarsaw refuses to replace the Goods, or replacement of the Goods does not fulfill the consumer's right to demand conformity of the Goods with the Sales Agreement, or the lack of conformity of the Goods with the Sales Agreement persists despite actions taken by Riskmadeinwarsaw to bring the Goods into conformity with the Sales Agreement;
2. the lack of conformity of the Goods with the Sales Agreement is so significant that it justifies a price reduction or withdrawal from the Sales Agreement without prior use of remedies in the form of a request for repair or replacement of the goods;
3. it clearly follows from Riskmadeinwarsaw's statement or circumstances that Riskmadeinwarsaw will not bring the Goods into conformity with the Sales Agreement within a reasonable time or without undue inconvenience to the Customer.
   
   In the case of a request for a price reduction, the value of the reduced price must be in such proportion to the price resulting from the Sales Agreement as the value of the Goods inconsistent with the Sales Agreement is to the value of the Goods consistent with the Sales Agreement. The Customer may not withdraw from the Sales Agreement if the lack of conformity of the Goods with the Sales Agreement is insignificant, it being presumed that the lack of conformity of the Goods with the Sales Agreement is significant.
   
   
6. Riskmadeinwarsaw refunds to the Customer the amounts due as a result of exercising the right to a price reduction immediately, but no later than within 14 days from the date of receipt of the Customer's statement requesting a price reduction.
7. If the lack of conformity with the Sales Agreement concerns only some Goods delivered under one Sales Agreement, the Customer may withdraw from the Sales Agreement only in relation to those Goods affected by the lack of conformity with the Sales Agreement, and also in relation to other Goods purchased by the Customer, if it cannot reasonably be expected that the Customer would agree to keep only the Goods consistent with the Sales Agreement.
8. In case of withdrawal from the agreement, the Customer immediately returns the Goods to Riskmadeinwarsaw at its expense. Riskmadeinwarsaw refunds the price to the Customer immediately, no later than within 14 days from the date of receipt of the Goods or proof of their return.
9. Riskmadeinwarsaw refunds the price using the same method of payment as used by the Customer, unless the Customer has expressly agreed to a different method of refund, which does not involve any costs for them.

§ 8 Complaints

1. Any complaints related to the Goods or the performance of the Sales Agreement, as well as those related to the Risk Store Website or the Customer's Account, may be directed by the Customer in writing or in documentary form (e-mail message) to the Riskmadeinwarsaw address customercare@riskmadeinwarsaw.com or by phone at: +48 22 490 20 51.
2. Riskmadeinwarsaw will respond to the complaint regarding the Goods or the complaint related to the performance of the Sales Agreement submitted by the Customer within 14 days from the date of the request containing the complaint. Failure to respond to the Consumer's complaint within the aforementioned period means its acceptance by Riskmadeinwarsaw.
3. The complained Goods should be delivered or sent to the Riskmadeinwarsaw address or to the warehouse address: DTW Logistics Group Sp. z o.o. - Panattoni Park Warsaw West, Sochaczewska 98C, 05-870 Błonie. § 10 paragraphs 9-11 of the Regulations apply accordingly in the case of return of the complained Goods. In the event of acceptance of the complaint, Riskmadeinwarsaw will reimburse the Customer for the costs incurred for returning the complained Goods.
4. Every claimed product should be clean, properly packed and secured. In the case of a justified complaint, the damaged product will be repaired or exchanged for the same, full-value product, and if this is not possible, the store will refund its cost.
5. The Customer may submit a complaint to Riskmadeinwarsaw regarding the use of free electronic services provided by Riskmadeinwarsaw. The complaint may be submitted in electronic form and sent to Riskmadeinwarsaw's electronic address. The Customer may use the complaint form available on the RISK Store Website to submit a complaint. The complaint notification should include a description of the problem. Riskmadeinwarsaw will consider complaints and provide a response to the Customer immediately, but no later than within 14 days.

§ 9 Out-of-court Methods of Complaint Resolution and Claim Enforcement

If the Customer is a Consumer or a privileged Entrepreneur, and the complaint procedure does not bring the desired result for the Customer, they may use dispute resolution through:

1. Submitting a request for dispute resolution to a permanent amicable consumer court operating at the Trade Inspection - a list of permanent courts is available here: https://uokik.gov.pl/kontakt-inspekcja-handlowa;
2. Submitting a request to initiate mediation proceedings to the provincial inspector of the Trade Inspection competent for the location of Riskmadeinwarsaw's registered office or the Customer's registered office;
3. Using the free assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g., Federation of Consumers, Association of Polish Consumers). Detailed information on the possibility for a Customer who is a consumer to use out-of-court methods of complaint resolution and claim enforcement and the rules for access to these procedures are available on the website of the Office of Competition and Consumer Protection at: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.

§ 10 Withdrawal from the Sales Agreement and Return of Benefits

1. A Customer who is a Consumer or a privileged Entrepreneur, who has concluded a Sales Agreement, may withdraw from it within 14 days without giving any reason (Article 27 of the Act), under the principles described in this paragraph (all regulations of this §10 concerning the Consumer apply to the privileged Entrepreneur) and Chapter 4 of the Act. The period for withdrawal from the Sales Agreement in this mode begins at the moment the Customer takes possession of the Goods. In the case of a Sales Agreement that covers many Goods delivered separately, in batches or in parts - from taking possession of the last Good, its batch or part.
2. The Customer may withdraw from the Sales Agreement by submitting a withdrawal statement to Riskmadeinwarsaw. The statement can be made by reporting the desire to return on the Customer Panel or on a form, the template of which was: (1) added to the order, (2) posted by Riskmadeinwarsaw on the Store's Website. It is sufficient to send the statement before its expiry to meet the deadline.
3. In the event of withdrawal from the Sales Agreement, it is considered not concluded.
4. If the Customer submitted a statement of withdrawal from the Sales Agreement before Riskmadeinwarsaw accepted their offer, the offer ceases to be binding.
5. Riskmadeinwarsaw is obliged to immediately, no later than within 14 days from the date of receipt of the Customer's statement of withdrawal from the Sales Agreement, return all payments made by them, including the cost of Delivery of the Goods to the Customer. Riskmadeinwarsaw may withhold the return of payments received from the Customer until the Goods are returned or the Customer provides proof of sending the Goods back, whichever occurs first.
6. If the Customer exercising the right of withdrawal chose a method of delivery of the Goods other than the cheapest ordinary method of Delivery offered by Riskmadeinwarsaw, Riskmadeinwarsaw is not obliged to reimburse the Customer for the additional costs incurred by them.
7. In case of partial return of the order, shipping costs will not be refunded.
8. The Consumer is obliged to return the Goods to Riskmadeinwarsaw immediately, but no later than within 14 days from the day on which the Consumer withdrew from the Sales Agreement, unless Riskmadeinwarsaw offered to collect the Goods itself. To meet the deadline, it is sufficient to send the item back before its expiry.
9. The Customer may return the Goods via a selected courier company, using the return form available on the website: https://wygodnezwroty.pl/riskmadeinwarsaw – if this method of returning the Goods is chosen, the Customer should familiarize themselves with the regulations available on the aforementioned website, and then fill out the form, pay the return costs and make the return according to the chosen method and instructions presented on the aforementioned website, i.e., via the selected courier company, at the designated place. The return service is provided by AlleKurier Sp. z o.o. with its registered office in Krakow (30-149), at ul. Balicka 12A/B4.
10. The Customer is liable for any diminished value of the Goods resulting from their use beyond what is necessary to ascertain the nature, characteristics and functioning of the Goods.
11. The cost of returning the Goods in case of withdrawal from the Sales Agreement is borne by the Customer.
12. Riskmadeinwarsaw will refund payments using the same payment method used by the Customer, unless the Customer has expressly agreed to a different refund method that does not incur any costs for them. In the case of payment using a Gift Card, funds are first refunded to the Gift Card, and then to another payment method (Article 3 paragraph 14 of the Gift Card Regulations will apply).
13. Riskmadeinwarsaw may set off any claims it holds for the diminished value of the Goods resulting from their use beyond what is necessary to ascertain their nature, characteristics and functioning against the payment being refunded due to the Customer's withdrawal from the agreement.
14. In the event of withdrawal from a Sales Agreement, where the Customer used a discount code, the used discount code is not refundable.
15. Riskmadeinwarsaw does not offer Customers the option to exchange fault-free Goods for Goods in a different size or color. In such a case, the Customer should withdraw from the Sales Agreement covering the ill-fitting Goods within the statutory period and place a new Order - for Goods that match the Customer's preferences.

§ 11 Services

1. Riskmadeinwarsaw provides the following services to Customers free of charge:
1. Client Account Management - electronically;
2. Newsletter - electronically (only with the Customer's separate consent);
3. Sending information about offers and events via SMS messages – telecommunicationally (only with the Customer's separate consent).
2. The services indicated in paragraph 1 above are provided 24 hours a day, 7 days a week.
3. Riskmadeinwarsaw reserves the right to choose and change the type, forms, time and method of providing access to selected listed services, about which it will inform Customers in a manner appropriate for changing the Regulations.
4. The Customer Account Management service is available after Registration, on the terms described in § 3 of the Regulations.
5. Any Customer who activates the appropriate field in the registration form during Registration and enters their email address, using the dedicated form provided by Riskmadeinwarsaw on the Store's Website for this purpose, and agrees to use the service, can use the Newsletter service. After submitting the completed dedicated form, the Customer immediately receives, electronically to the email address provided in the dedicated form, confirmation of receipt of the completed form by Riskmadeinwarsaw, along with a redirect to the Store's Website, through which the Customer is obliged to confirm their willingness to use the service. The condition for starting the Newsletter service is the Customer's confirmation of their willingness to use the services.
6. Any Customer who activates the appropriate field in the registration form during Registration and enters their mobile phone number, using the dedicated form provided by Riskmadeinwarsaw on the Store's Website for this purpose, and agrees to use the service and process personal data for this purpose, can use the SMS Message service. After submitting the completed dedicated form, the Customer immediately receives, by telecommunication means to the mobile phone number provided in the dedicated form, confirmation of receipt of the completed form by Riskmadeinwarsaw, along with a redirect to the Store's Website, through which the Customer is obliged to confirm their willingness to use the service. The condition for starting the SMS Message service is the Customer's confirmation of their willingness to use the services and consent to the processing of personal data for this purpose.
7. The Newsletter service consists of Riskmadeinwarsaw sending electronic messages containing information about new products or services in Riskmadeinwarsaw's offer to the email address of Customers. The Newsletter is sent by Riskmadeinwarsaw to all Customers who have subscribed.
8. The SMS Message service consists of Riskmadeinwarsaw sending SMS messages to the mobile phone number provided by the Customer, containing information about new products or services in Riskmadeinwarsaw's offer, as well as events related to Riskmadeinwarsaw. SMS messages are sent by Riskmadeinwarsaw to all Customers who have subscribed.
9. Each Newsletter and SMS Message sent to Customers will contain, in particular:
1. information about the sender;
2. a completed "subject" field, specifying the content of the message, and
3. information about the possibility and method of resigning from the free Newsletter service.
10. The Customer may at any time unsubscribe from the Newsletter or SMS Messages by: (1) unsubscribing via the form provided in each Newsletter or SMS Message; (2) sending an email to customercare@riskmadeinwarsaw.com.
11. A Customer who has registered and wishes to delete their Customer Account should submit such a request to Riskmadeinwarsaw. In the event a request to delete a Customer Account is submitted to Riskmadeinwarsaw, it may be deleted within 14 (fourteen) days from the submission of the request.
12. Riskmadeinwarsaw is entitled to block access to a Customer Account and free services if the Customer acts to the detriment of Riskmadeinwarsaw or other Customers, violates legal provisions or the provisions of the Regulations, or if blocking access to a Customer Account and free services is justified for security reasons – in particular: the Customer breaching the security of the Store's Website or other hacking activities. Blocking access to a Customer Account and free services for the aforementioned reasons will last for the period necessary to resolve the issue constituting the basis for blocking access to the Customer Account and free services. Riskmadeinwarsaw will notify the Customer of its intention to block access to the Customer Account and free services at least 3 Business Days in advance via email to the address provided by the Customer in the registration form.

§ 12 Final Provisions and Amendment of the Regulations

1. These Regulations are effective from the date of publication on the Online Store's website and supersede previously binding Online Store regulations.
2. The content of these Regulations may be recorded by printing, saving on a data carrier, or downloading at any time from the Online Store's website.
3. The Regulations may be amended. Each Customer will be informed of the content of amendments to the Regulations by Riskmadeinwarsaw placing a message about the amendment to the Regulations on the Online Store's homepage, containing a summary of the amendments to the Regulations, and maintaining this information on the Online Store's homepage for at least 10 consecutive business days. Customers with a Customer Account will additionally be notified by Riskmadeinwarsaw by sending an email to the address provided by them in the registration form, containing a summary of the amendments to the Regulations.
4. Notification of the amendment to the Regulations, in the manner specified above, will take place no later than 7 days before the amended Regulations come into effect. If a Customer with a Customer Account does not accept the new content of the Regulations, they are obliged to inform Riskmadeinwarsaw of this fact within 7 days from the date of notification of the amendment to the Regulations. Non-acceptance results in the termination of the agreement for the provision of electronic services, subject to the preservation of all rights acquired by the parties.
5. All orders accepted by the Store for processing before the date of the amendment to the Regulations are fulfilled based on the Regulations that were in force on the day the Customer placed the order.
6. In the event of a dispute arising from a concluded Sales Agreement, the parties will strive to resolve the matter amicably. Each Customer may use out-of-court methods of complaint handling and claim assertion. In this regard, the Customer may use mediation. Lists of permanent mediators and existing mediation centers are provided and made available by the Presidents of the relevant District Courts.

The Regulations are valid from 13.01.2026.